FAQ

Frequently Asked Questions

  1. How should I wash and care for my LullaBag?
    The LullaBag is machine washable. Wash the product in cold water and then line dry or tumble dry low to prevent shrinkage.
  2. How many Lullabags should I buy?
    Parents we’ve talked to recommend at least one extra LullaBag for when “mistakes” happen in the middle of the night. If one LullaBag gets dirty, it’s a good idea to have a backup.
  3. Why doesn’t the LullaBag have sleeves? Won’t my baby get cold?
    To avoid overheating, experts recommend that the LullaBag not have sleeves. Even with traditional blankets,  babies arms are usually outside the covers. The open armholes provide ventilation to keep your baby comfortable while she sleeps.
  4. What other bedding should I use with my LullaBag?
    All you need is a fitted sheet over the mattress. The LullaBag lays directly on top of the fitted sheet. If baby is not quite warm enough, simply use slightly warmer sleepwear. Do not use a blanket or quilt in the crib with the  LullaBag.
  5. How should my Cloud b Sound products be used?
    Attach the unit using the velcro strap to the outside of a crib, stroller or car seat.*Never place the unit inside the crib with a sleeping child.
  6. My sound box is making a "crackling" or "static" sound when activated, what to do?
    Change the batteries. Weak batteries may cause the sound to become distorted.
  7. I have changed the batteries but my sound box will not turn on, what to do?
    Review the following if the Sleep Sheep, Sleep on the Go, Dozy Dolphin, Gentle Giraffe and Gentle Giraffe on the Go Sound Box will not turn on after battery replacement:   Please confirm that the round volume knob has been turned clockwise and you have heard the "click" signaling activation. If the volume knob ... Read more
  8. How long will the sound boxes play?
    Mimicking Monkey - 30 minutes and then the sound box will automatically shut off.All other sound boxes can be set to play for 23 or 45 minute periods of time. After the designated amount of time has elapsed, the sound box will automatically shut off. There is no way to disable ... Read more
  9. Can the sound boxes be set to continuously play?
    No. We have designed the sound boxes with these timer settings to help preserve battery life.
  10. Is a soothing sound product suitable for my newborn/infant?
    All soothing sounds products are suitable for infants as outside crib attachments. They are designed to be attached outside of the crib. Out of concern for the risk of SIDS, current US pediatrician and state recommendations suggest that no object should be placed in an infant crib or cot as any ... Read more
  11. What materials are used to make Cloud b Sound Products?
    Plush Fabric Skins - 100% PolyesterFilling - 100% Polyester (All filling is made of new materials)Sound Boxes - PS Plastics
  12. Is there an option to keep the Twilight light on all night?
    No. All twilight products are designed to shut off automatically after 45 minutes in order to preserve battery life.
  13. How do I change the batteries in the Twilight Turtle, Ladybug or Sea Turtle?
    Place unit on its back shell on a padded surface. Pull up on fabric flap on bottom of unit to expose the battery compartment. Check to make sure that power switch is in "off" position. With a Phillips Head Screwdriver, remove the single, small screw holding the battery door in place This screw is ... Read more
  14. I have lost my Star Guide. Can I download the guide from your website?
    At this time, the Star Guides are not available on our website. Please feel free to contact Customer Care to request a replacement.
  15. What materials are used to make Cloud b Twilight Products?
    Plush Fabric Skins - 100% PolyesterFilling - 100% Polyester (All filling is made of new materials)Top Shell - ABS PlasticBottom Base - PS PlasticsPaint on Shell - All paints used are tested to meet ASTM, EU, Canadian and Australian Toy Safety Standards
  16. How does my Tranquil Turtle work?
    Place unit on its back shell Pull up on fabric flap on bottom of unit to expose battery compartment and on/off power switch Slide power switch to "on" position Replace fabric flap over battery compartment and fasten Return unit to upright position Press power button to start projection of lights - (first button on left – ... Read more
  17. How long will the Tranquil lights stay on?
    All Tranquil products will stay on for 23 minute cycles. After 23 minutes, the unit will automatically shut itself off. There is no way to disable the timer function.
  18. Is there an option to keep the Tranquil Turtle light on all night?
    No. All Tranquil Turtle products are designed to shut off automatically after 23 minutes in order to preserve battery life.
  19. The Tranquil Turtle lights are starting to dim
    This means that the batteries are becoming drained. Change the batteries (Instructions below)
  20. My Tranquil Turtle blinks, is this normal?
    The LEDs in some Tranquil products "blink" on and off to indicate that the batteries are weak and should be replaced.  Installing fresh batteries should restore normal operation. (Be sure to follow all battery installation instructions provided on the specific product packaging or in this FAQ.)
  21. How do I change the batteries in the Tranquil Turtle?
    Place unit on its back shell Pull up on fabric flap on bottom of unit to expose battery compartment and on/off power switch Check to make sure that power switch is in "off" position With a Phillips Head Screwdriver, unfasten the single small screw holding the battery door in place This screw is located above ... Read more
  22. I am trying to change the batteries and the screw will not come out of the battery door on my Tranquil Turtle - The screw spins and I can not get the door off.
    NOTE: Even when the screw has been loosened, the screw on the battery door will not come completely out of the door. The threads on the screw hold it in place to keep the screw from being lost during a battery change. Sometimes the door may be very snug. If you have ... Read more
  23. I have changed the batteries but my Tranquil Turtle unit will not turn on.
    Confirm the power switch is in the "on" position. If power is on and the unit will still not function, please proceed as follows: Slide the power switch back to the "off" position Remove the battery compartment door Check for corrosion or fabric on or in between the battery and contacts inside the battery ... Read more
  24. What materials are used to make Cloud b Tranquil Turtle Products?
    Plush Fabric Skins - 100% Polyester Filling - 100% Polyester (All filling is made of new materials) Top Shell - Acrylic Plastic Bottom Base - ABS Plastics Paint on Shell - All paints used are tested to meet ASTM, EU, Canadian and Australian Toy Safety Standards
  25. Will I be charged US sales tax?
    We charge sales tax according to the law.
  26. When will I receive my US order?
    You will receive your shipment within 5-10 days of placing an online order.  All items are shipped ground, unless otherwise requested. All orders received after 12 noon, PT will be processed the next business day. Orders placed on weekends and holidays will be processed on the next regular business day.
  27. Do you offer a volume discount?
    For case quantity discounts, contact us at sales@cloudb.com.
  28. Do I have to use a credit card to buy from you?
    Yes. We only accept credit cards for online orders.
  29. What is your return policy?
    To view our return policy and request a Return Authorization Number, please visit our Returns & Exchanges page.
  30. How do you ensure that my credit card and personal information are safe?
    The Cloud b Web site uses SSL security guaranteed through Thawte and we collect payments securely through Stripe.  All personal information is used strictly for shipping and billing purposes.  Cloud b does not sell or share your personal information with any other company.
  31. How do I find a retail store in my area that offers Cloud b products?
    Find a Store lists all retailers within your area. If there are no retailers in your area, you can place your order online for delivery directly to your doorstep. For retailers outside of the US please contact international@cloudb.com orcanadainfo@cloudb.com if you are based in Canada.
  32. How do I get a picture of my baby featured on your Web site or Facebook page?
    Submit your baby's photos for the chance to win a prize each month by sharing your photos here. You can also add hashtag #cloudb to your Instagram photos for the opportunity to be featured on our website. 
  33. Twilight Turtle Tunes: How to connect to Bluetooth
    With the main power slider switch under the Turtle set to the ON position, turn the Turtle over. With the shell facing “up” and the Turtle’s tail pointing toward you, the far left button is the “ON” button. This button performs several functions depending on how many times you press it. First ... Read more
  34. Twilight Turtle Tunes: Is there a way to play music through Bluetooth but only project a single star color?
    At this time the Bluetooth mode is only available with star color morphing.
  35. Twilight Turtle Tunes: Can I set the timer to turn the stars off?
    The star projections are programmed in 45 minutes cycles, and will stop at the end of the 45 minutes cycle during which the music timer stopped.
  36. Are Cloud b sound products safe for all ages?
    Cloud b products comply with all safety standards and compliance testing worldwide and in place at this time. Persistent exposure to sound levels higher than those produced by Cloud b sound products have been shown to potentially harm hearing in newborn infants and hospitalized children. Not only are Cloud b products under ... Read more
  37. Do you ship internationally?
    Yes, we can ship internationally to certain countries outside of the US, and have built a network of trusted international distributors over the years. Please contact international@cloudb.com  or  canadainfo@cloudb.com if you are based in Canada, for a quotation or a local distributor contact.
  38. How much are the US shipping charges?
    Cloud b offers FREE ground shipping to the 50 States for any online order that totals $50.00 or more.  For orders of $49.99 or less, ground shipping is a flat $5.00 fee.  Faster shipping options are available during check out, but will incur additional charges.
  39. How does the Lullabag help babies sleep better?
    With traditional blankets or comforters, babies can kick off their covers, get cold and wake up crying. The LullaBag keeps baby warm, covered and sleeping through the night. Parents throughout Europe have used baby sleeping bags for years for this very purpose.
  40. How does the LullaBag help reduce risk factors associated with SIDS?
    While experts still do not know what causes SIDS, there are specific recommendations from the Consumer Product Safety Commission to reduce risk factors associated with SIDS. Experts advise parents to not use pillows or loose covers in the crib, to lay the baby on a single, tightly-fitted sheet, and to always ... Read more
  41. At what age should my baby begin to use a LullaBag?
    The small LullaBag is designed for babies to start using at one month. For newborns, use the LullaWrap—a unique, flannel swaddling blanket that keeps newborn babies secure, warm and safe. For a complete sleep solution for your baby, the LullaBag Sleep System™ includes the LullaWrap™ (newborns), small LullaBag™ (1-6 months) and large LullaBag™ ... Read more
  42. What should my baby wear when sleeping in the LullaBag?
    This will depend on the temperature in the baby’s bedroom. Since the LullaBag is designed for warmth, do not overdress your baby—the LullaBag will help baby stay warm. A onesie or lightweight sleeper should be adequate. Put the baby in the LullaBag and then feel her stomach—if she’s too warm, use ... Read more
  43. How does the sound box function?
    The Sleep Sheep, Sleep on the Go, Dozy Dolphin, Gentle Giraffe and Gentle Giraffe on the Go sound box functions as follows: Set Timer located below sound buttons on the side of the sound box. The sound box can be set to play for 23 or 45 minutes. After the designated period ... Read more
  44. When should my baby move up from the small to the large LullaBag?
    The large LullaBag is designed for babies 6-18 months old, but this will depend on the size of your baby. Just make sure that your baby is able to move her legs freely in the LullaBag. When she starts to run out of room in the bottom of the bag, move ... Read more
  45. The pouch on my soothing sound product is too small, what to do?
    To keep the soundbox secure in your new product, the opening is designed to be very snug fit. In order to insert all sound boxes:   Undo the velcro tab located over the sound box pouch. Insert the bottom edge of the sound box into the pouch. Guide the top edge into the pouch. Press firmly ... Read more
  46. Why is the projection on my Twilight Turtle starting to dim? Why are only 1-2 of the colors working?
    This most likely means that the batteries are becoming weak. The colored LEDs in your Twilight product fade out at different rates, due to their differing power requirements.  Installing fresh batteries should restore normal operation.This most likely means that the batteries are becoming weak. The colored LEDs in your Twilight product ... Read more
  47. How does my Twilight Turtle or Twilight Ladybug work?
    Place unit on its back shell on a soft surface to avoid scratches. Pull up on fabric flap on bottom of unit to expose battery compartment and on/off power switch. Slide power switch to "on" position. Replace fabric flap over battery compartment and press to fasten. Return unit to upright position. Press button with the "turtle ... Read more
  48. How does my Twilight Sea Turtle work?
    Place unit on its back shell on a soft surface to avoid scratches. Pull up on fabric flap on bottom of unit to expose battery compartment and on/off power switch. Slide power switch to "on" position. Replace fabric flap over battery compartment and press to fasten. Return unit to upright position. Press "fish" embossed button to ... Read more
  49. Does Cloud b sell sound boxes separately?
    Yes. Sound Boxes can be purchased for $10 and that includes shipping within the continental U.S. Please contact Customer Care for details.
  50. I have lost my "How to Use" manual - can I download it from your website?
    At this time, the manuals are not available on our website. Please feel free to contact Customer Care to request a replacement.
  51. How long will the Twilight lights stay on?
    All twilight products will stay on for 45 minute cycles. After 45 minutes, the unit will automatically shut itself off. There is no way to disable to timer function.
  52. I have changed the batteries but my Twilight unit will still not turn on, what to do?
    Confirm the power switch is in the "on" position. If power is on and the unit will still not function, please preoceed as follows: Slide the power switch back to the "off" position. Remove the battery compartment door. Check for corrosion or fabric on the contacts inside the battery compartment. If the contacts look ... Read more
  53. How do I change the batteries in the sound box?
    Change the batteries in the Sleep Sheep, Sleep on the Go, Dozy Dolphin, Gentle Giraffe and Gentle Giraffe on the Go Sound Box as follows:   Make sure the unit is turned off. Place the unit on table with battery compartment facing up. With a Phillips Head Screwdriver, remove the two side by side screws ... Read more
  54. Can the light bulbs in the Tranquil Turtle be replaced?
    No. All Tranquil Turtle products are equipped with long lasting LED lights providing up to 3,000 hours of illumination
  55. Twilight Turtle Tunes: How long will the battery last when it's not plugged in?
    A fully charged new battery lasts 6 hours. In Bluetooth mode, even after the music and stars have stopped, the Turtle stays awake and ready to play for 6 hours or until the battery is depleted whichever happens first. If music is restarted during this time period, the stars projection is also ... Read more
  56. My Twilight Turtle blinks, is this normal?
    The LEDs in early production Twilight products "blink" on and off to indicate that the batteries are weak and should be replaced.  Replacing your batteries should restore normal operation. (Be sure to follow all battery installation instructions provided on the specific product packaging or in this FAQ.) However, many consumers told us ... Read more
  57. Can the light bulbs in the Twilight Turtle, Ladybug and Sea Turtle be replaced?
    No. All twilight products are equipped with long lasting LED lights providing up to 3,000 hours of illumination. If your Twilight product fails to illuminate before this period of usage, the problem is most likely not related to the  LEDs.