I have changed the batteries but my sound box will not turn on, what to do?

Review the following if the Sleep Sheep, Sleep on the Go, Dozy Dolphin, Gentle Giraffe and Gentle Giraffe on the Go Sound Box will not turn on after battery replacement:

 

Please confirm that the round volume knob has been turned clockwise and you have heard the "click" signaling activation.

If the volume knob is activated and the unit will still not function, please proceed as follows:

  1. Turn off the sound box by rotating volume knob counter clockwise until you hear a "click".
  2. Remove the battery compartment door.
  3. Check for corrosion on the battery contacts inside the battery compartment. If the contacts look corroded, cleaning the contact with a dry scotchbrite pad or steel wool can help improve conductivity.
  4. Confirm the batteries are in the proper positive and negative orientation inside the battery compartment.
  5. Confirm that the batteries have been completely "snapped" into the battery compartment.
  6. Slide the battery door back on the sound box and tighten screws.
  7. Turn the volume knob clockwise back into the "on" position. When you hear the "click" the sound box is on and the volume can be adjusted. Press one of the four sound option buttons to play a melody. If none of the above recommendations work and the sound box is still within warranty, please contact Cloud b Customer Care.

Review the following if the Mimicking Monkey Recordable Sound Box will not turn on after battery replacement:

Please confirm that either the w/o voice or w/ voice setting has been chosen. If the unit will still not function, please proceed as follows:

  1. Turn off the sound box by switching the black toggle switch to neutral position.
  2. Remove the two screws using a Philips screwdriver and pry open the battery compartment door.
  3. Remove the batteries and check for corrosion on the battery contacts inside the battery compartment. If the contacts look corroded, cleaning the contact with a scotchbrite pad or steel wool can help improve conductivity.
  4. Confirm the batteries are in the proper positive and negative orientation inside the battery compartment.
  5. Confirm that the batteries have been completely "snapped" into the battery compartment.
  6. Re-install the battery door on the back of the sound box and tighten screws.
  7. Slide the black toggle switch to w/o voice or w/ voice. Press one of the three sound option buttons. If none of the above recommendations work and the sound box is still within warranty, please contact Cloud b Customer Care.