Sight Products - FAQ
What materials are used to make Cloud b Twilight Products?
Plush Fabric Skins - 100% PolyesterFilling - 100% Polyester (All filling is made of new materials)Top Shell - ABS PlasticBottom Base - PS PlasticsPaint on Shell - All paints used are tested to meet ASTM, EU, Canadian and Australian Toy Safety Standards
I have lost my Star Guide. Can I download the guide from your website?
At this time, the Star Guides are not available on our website. Please feel free to contact Customer Care to request a replacement.
Why is the projection on my Twilight Turtle starting to dim? Why are only 1-2 of the colors working?
This most likely means that the batteries are becoming weak. The colored LEDs in your Twilight product fade out at different rates, due to their differing power requirements. Installing fresh batteries should restore normal operation.This most likely means that the batteries are becoming weak. The colored LEDs in your Twilight product ... Read more
How does my Twilight Sea Turtle work?
Place unit on its back shell on a soft surface to avoid scratches. Pull up on fabric flap on bottom of unit to expose battery compartment and on/off power switch. Slide power switch to "on" position. Replace fabric flap over battery compartment and press to fasten. Return unit to upright position. Press "fish" embossed button to ... Read more
How do I change the batteries in the Twilight Turtle, Ladybug or Sea Turtle?
Place unit on its back shell on a padded surface. Pull up on fabric flap on bottom of unit to expose the battery compartment. Check to make sure that power switch is in "off" position. With a Phillips Head Screwdriver, remove the single, small screw holding the battery door in place This screw is ... Read more
How long will the Twilight lights stay on?
All twilight products will stay on for 45 minute cycles. After 45 minutes, the unit will automatically shut itself off. There is no way to disable to timer function.
How does my Twilight Turtle or Twilight Ladybug work?
Place unit on its back shell on a soft surface to avoid scratches. Pull up on fabric flap on bottom of unit to expose battery compartment and on/off power switch. Slide power switch to "on" position. Replace fabric flap over battery compartment and press to fasten. Return unit to upright position. Press button with the "turtle ... Read more
Is there an option to keep the Twilight light on all night?
No. All twilight products are designed to shut off automatically after 45 minutes in order to preserve battery life.
I have changed the batteries but my Twilight unit will still not turn on, what to do?
Confirm the power switch is in the "on" position. If power is on and the unit will still not function, please preoceed as follows: Slide the power switch back to the "off" position. Remove the battery compartment door. Check for corrosion or fabric on the contacts inside the battery compartment. If the contacts look ... Read more
My Twilight Turtle blinks, is this normal?
The LEDs in early production Twilight products "blink" on and off to indicate that the batteries are weak and should be replaced. Replacing your batteries should restore normal operation. (Be sure to follow all battery installation instructions provided on the specific product packaging or in this FAQ.) However, many consumers told us ... Read more
Can the light bulbs in the Twilight Turtle, Ladybug and Sea Turtle be replaced?
No. All twilight products are equipped with long lasting LED lights providing up to 3,000 hours of illumination. If your Twilight product fails to illuminate before this period of usage, the problem is most likely not related to the LEDs.