About Buying Products

About Buying Products - FAQ

  1. How do I get a picture of my baby featured on your Web site or Facebook page?
    Submit your baby's photos for the chance to win a prize each month by sharing your photos here. You can also add hashtag #cloudb to your Instagram photos for the opportunity to be featured on our website. 
  2. How much are the US shipping charges?
    Cloud b offers FREE ground shipping to the 50 States for any online order that totals $50.00 or more.  For orders of $49.99 or less, ground shipping is a flat $5.00 fee.  Faster shipping options are available during check out, but will incur additional charges.
  3. Do I have to use a credit card to buy from you?
    Yes. We only accept credit cards for online orders.
  4. Will I be charged US sales tax?
    We charge sales tax according to the law.
  5. What is your return policy?
    To view our return policy and request a Return Authorization Number, please visit our Returns & Exchanges page.
  6. Do you ship internationally?
    Yes, we can ship internationally to certain countries outside of the US, and have built a network of trusted international distributors over the years. Please contact international@cloudb.com  or  canadainfo@cloudb.com if you are based in Canada, for a quotation or a local distributor contact.
  7. When will I receive my US order?
    You will receive your shipment within 5-10 days of placing an online order.  All items are shipped ground, unless otherwise requested. All orders received after 12 noon, PT will be processed the next business day. Orders placed on weekends and holidays will be processed on the next regular business day.
  8. How do you ensure that my credit card and personal information are safe?
    The Cloud b Web site uses SSL security guaranteed through Thawte and we collect payments securely through Stripe.  All personal information is used strictly for shipping and billing purposes.  Cloud b does not sell or share your personal information with any other company.
  9. Do you offer a volume discount?
    For case quantity discounts, contact us at sales@cloudb.com.
  10. How do I find a retail store in my area that offers Cloud b products?
    Find a Store lists all retailers within your area. If there are no retailers in your area, you can place your order online for delivery directly to your doorstep. For retailers outside of the US please contact international@cloudb.com orcanadainfo@cloudb.com if you are based in Canada.