We send you an email at each stage of your order, from preparation to delivery.

You will also receive by email the tracking number of your package as soon as it is shipped.

You have a period of 14 days from the date of delivery of your order to return an item that does not suit you.

Please take note that the return shipping costs will be at your expense.

To return an article, it will be necessary to use the return from which you will be able to download on the website.

Before returning any damaged or defective product, you must keep us informed of your intention by contacting our customer service (contact@cloudb.com) so that we can see the condition of the item, photo/s will be requested.

Upon receipt of the photo/s, and if we determine there is indeed an issue with the product, a return agreement bill will be given, and a prepaid Post label will be sent by email.