Have a comment or inquiry please do not hesitate to contact us.

For customer service:
Before submitting your inquiry, it would be helpful to have the following information at hand so we can expedite the process and ensure excellent customer service:

1. A brief description of the problem


2. Your full contact information
• Name
• Address
• Phone number
• E-mail


3. Purchase information
• Receipt or invoice number
• Retailer
• Date of purchase


4. Manufacture information
   • Soothing Sound, Touch and Aroma Items: Sleep Sheep, Sleep Sheep on the Go, Gentle Giraffe, Gentle Giraffe on the Go, Dozy Dolphin on the Go, Mimicking Monkey, Polar Cuddle Cub, Poufs, Pillows, Puppets
     Please provide the manufacture information from the small white tag located next to the care label:
     
     • Date of Production
     • P.O. Number
     
     
   • Twilight Series Items: Twilight Turtles, Twilight Ladybugs, Twilight Sea Turtle
     Please provide the manufacture information from the battery door. That information can be found directly on the outside of the battery door or on the small white sticker on the underside of the battery door:
     
     • Date of Production
     • P.O. Number
     
     
   • Lullawraps Lullabags and Blankets
     Please provide the following manufacture information from the small white tag located next to the care label:
     
     • Date of Production
     • P.O. Number

You may submit your customer service inquiry to: cs@cloudb.com

Cloud B offices are open 9am-5pm PT, Mon-Fri. Although we answer all inquiries as promptly as possible, please allow 24-48 hours for a response.

Cloud B
150 W. Walnut St., Ste. 100
Gardena, CA 90248